My order doesn't show up after choosing DHL Global Mail as the shipping methodUpdated a year ago

When opting for DHL Global Mail, it's essential to note that delivery may take up to 10 working days. This shipping method offers partial tracking, with DHL Germany overseeing the initial stages of the shipment. Here's what you need to know to efficiently track your parcel's journey:

• Initial tracking: Begin by using the provided tracking number on the DHL website. Monitor the progress until the parcel leaves Germany.
• Transition tracking: Once the parcel's status indicates departure from Germany, switch to tracking it on your country's internal postal service website for further updates. Once your parcel reaches the destination country, the responsibility shifts to the local postal services. Therefore, after the parcel leaves Germany, you should use the same tracking number on your country's internal postal service website. For instance, if you're in France, you would track your parcel on La Poste's website.

Timing: Allow up to 10 working days for delivery. If this period elapses without any updates on the tracking status or delivery, you can take action.

Contacting support: Should you encounter any issues after the 10-day window, or if the tracking indicates no progress, feel free to reach out to us at [email protected] for assistance.

By following these steps, you can effectively monitor your parcel's journey and ensure a smooth shipping experience with DHL Global Mail.