Shipping & Delivery

Where can I see the status of my order?

You can log in to your U-Mask account on our web store here and see your order status as well as past orders. If you forget your password, simply click “Forgot my password” and you will receive an email with a link to reset your password. You can...

I did not receive my tracking number. Why?

If you have not received your tracking number, this does not necessarily mean that there are issues with your order. The reason is most probably that our logistics center has not shipped your order yet. Please be patient, our courier is subject to...

Can I change the address of my order?

You can edit and update your order shipping address details by logging into your account or by doing it directly from the order confirmation page. In both cases, please make sure to do this as soon as possible after placing your original order. If...

I paid for one-day delivery but my order arrived later - why?

We work with DHL for all of our logistics and shipping. In some countries, such as the UK, DHL has a cut-off time for orders to be received in order for your shipment to arrive the next day. It is important to note that our one-day shipping means...

Shipping update to Italy - which couriers do you use and what are the delivery times?

All orders placed in our Italian shop are managed and shipped by our logistics in Milan. Depending on the shipping method chosen and the place of delivery, we select the most convenient courier for price/speed ratio between GLS, TNT or SDA. For...

My order doesn't show up after choosing DHL Global Mail as the shipping method

When opting for DHL Global Mail, it's essential to note that delivery may take up to 10 working days. This shipping method offers partial tracking, with DHL Germany overseeing the initial stages of the shipment. Here's what you need to know to effici